Refund policy

1. Return Window

You may request a return or exchange within 30 days of the delivery date. All returns and exchanges are subject to the eligibility requirements below.

2. Condition of Items

To be eligible for a return or exchange, items must be:

  • Unworn, unwashed, and undamaged

  • In their original condition and packaging

  • Returned with all original components and accessories included

Because Skip the Warm Up products contain wearable technology, all electronic components, batteries, chargers, and other included accessories must also be returned in their original condition.

3. Size Exchanges

Not quite the right fit? We’re happy to help.

Knee sleeves may be exchanged for a different size within 30 days of delivery, provided the sleeve is unworn, unwashed, undamaged, and in its original condition.

Size exchanges are subject to product availability. If your requested size is unavailable, please contact us so we can discuss available options.

Our size guide and any size recommendations are intended to help you select the best fit; however, individual measurements and fit preferences may vary.

To request a size exchange, contact sydney.g@skipthewarmup.com with your order number and the size you would like to exchange.

4. Non-Returnable Items

We do not accept returns or exchanges for:

  • Items marked as final sale

  • Gift cards or digital products

  • Items that have been worn, washed, damaged, or otherwise do not meet the return conditions above

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item. Skip the Warm Up is not responsible for return packages that are lost or damaged in transit.

6. Refunds, Exchanges, and Store Credit

Once we receive and inspect your returned item, we will notify you by email regarding the status of your return.

If your return is approved, depending on the circumstances and your request, you may be eligible for:

  • A refund to your original payment method

  • An exchange for another size or eligible item, subject to availability

  • Store credit for a future purchase

Approved refunds are typically processed within 5–10 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 14 days of delivery at sydney.g@skipthewarmup.com.

Please include your order number, a description of the issue, and photos when applicable. If we determine that the item is damaged, defective, or incorrect, we will work with you to arrange an appropriate replacement or refund at no additional cost.

8. Questions

If you have questions about a return, exchange, or sizing before placing an order, please contact us at sydney.g@skipthewarmup.com.